Our Policies
Brush head size guide
Pick the correct brush head size based on the user's age, or you can base it on the actual size of the user's mouth. Refer to our size chart to find the best fit. To measure the size of your mouth, you can use dental floss to determine the right size for you. Our AutoBrush Pro Brush Heads are designed to have the following measurements.
Adult small brush heads
Brush head measures 49mm from front to back and 75mm across at the widest point.
Adult regular brush heads
Brush head measures 53mm from front to back and 77mm across at the widest point.
Adult XL brush heads
Brush head measures 59mm from front to back and 77mm across at the widest point.
Still unsure? We’re happy to help!
Our team is here to answer all your questions on sizing or product features. Just contact us at customercare@autobrush.com
What is the difference between Fluoride and Nano-HAp?
Fluoride and Nano-Hydroxyapatite (Nano-HAp) both enhance dental health effectively. Fluoride is renowned for its ability to strengthen tooth enamel and prevent cavities. Nano-HAp offers a similar benefit as a fluoride-free alternative, perfect for those who prefer it, and is especially safe for children who might swallow toothpaste.
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Refund policy
Abso-tooth-ly love it, or we won't leave a cavity in your wallet!
Exchanges
Each individual mouth is different. If your brush head size doesn’t fit quite right, we’re happy to replace it with a different size.
Returns
Your oral care is important, and choosing a toothbrush that works for you and your family is a big decision. At AutoBrush, we stand by our products, offering a full 30-day money-back guarantee. Here’s how it works:
- If you or your kiddo don’t love your brush, reach out to our customer success team.
- We’ll work with you for 30 days after receiving your product to resolve any concerns.
- If it’s still not a fit, we’ll refund you. Simple as that.
- For subscription renewal orders, a 7-day refund window applies from the
date of delivery. To qualify for a refund, the product must be returned
unopened via our returns portal. If you have a product defect, please contact
our Customer Experience team at customercare@autobrush.com or via live
chat and we'll make it right.
Autobrush Return Policy FAQs
Q: How do I exchange a product?
A: All exchanges can be made within 30 days of delivery. If you’ve opened your product and need to exchange it, we’ll work with you to develop a tailored solution.
To request a return, please reach out to our Customer Experience team via email (customercare@autobrush.com) or live chat. Our team of friendly specialists is standing by to assist you. Once a return is approved, our team will send you a return label addressed to the following:
AutoBrush
4779 Hanoverville Road
Bethlehem, PA, 18020
Q: How do I return a product?
A: Our 30-day return policy applies for used or unused products. We only process returns for unused products. If your product is used, our team will work with you to improve your experience. If the AutoBrush still isn’t a fit, we’ll issue a refund.
To request a refund, please reach out to our Customer Experience team via email (customercare@autobrush.com) or live chat. Our team of friendly specialists is standing by to assist you. Once a refund is approved, our team will send you a return label addressed to the following:
AutoBrush
4779 Hanoverville Road
Bethlehem, PA, 18020
Q: What if the brush head doesn’t fit?
A: If your brush head size is too small or too large, our Customer Experience team will work with you to provide a replacement size based on your feedback.
Please reach out to our Customer Experience team via email (customercare@autobrush.com) or live chat.
Q: What if my kid doesn’t like it?
A: While most kiddos love the AutoBrush, we realize that not every kiddo will love it right away. Our team will work with you to provide tips on how to get your kiddo to love their AutoBrush. If those tips don’t work, our 30-day refund policy applies.
Q: What if my dentist doesn’t approve?
A: Make sure your dentist knows this mouthpiece toothbrush uses dental-grade nylon bristles, not silicone like cheaper knock-offs. Overall, dentists have been impressed with the quality of cleaning AutoBrush provides. However, if it’s not a fit, our 30-day money-back guarantee applies.
Terms & conditions
Must be within the first 30 days of delivery date. Customers must work with a customer experience agent to resolve any issues before a refund is issued. Refunds are on brushes only. Policy active Jan 1, 2022only. For purchases made before this time, please contact customercare@autobrush.com or start a live chat.